A retailer's current expectations from their CIOs are focused on two key areas:

• Reducing the IT cost.
• Reducing the IT response time.

GenuineIT Methodology

GenuineIT Best Practices

The model also ensures:

• Complete visibility and control on the engagement.
• People x Technology independent IT department.
• SLA driven performance and rewards plan.

GenuineIT Value Proposition

• Cost Reduction, Leaner IT Organization.
• Faster response time, better service.
• Business aligned IT.